Work-related frustration among senior nurses at a medical centre

To investigate the levels and causes of work-related frustration among senior nurses.

Role changes and the associated expectations and setbacks faced by senior middle-aged nurses can easily result in low morale. Therefore, working setbacks experienced by senior nurses must be investigated.

A cross-sectional questionnaire study.

Purposive sampling was used to select questionnaire recipients. In total, 482 senior nurses completed and returned a structured questionnaire.

The predictive factors for frustration at work among senior nurses included age, service unit, and the impact of sleep disorders, which jointly explained 54% of the variance. In particular, age and service unit were important predictive factors for frustration at work.

Senior nurses had medium-to-low scores for frustration at work and did not perceive a high level of frustration.

The outpatient departments and other medical departments in this sector should provide a reasonable system of incentives and promotion opportunities if they are to retain their most senior and experienced nurses. The results of this study could serve as a reference for hospital administrations.