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Developing a patient satisfaction questionnaire for services provided in Iranian community pharmacies
Saeed Yaghoubifard1, Arash Rashidian2, Abbas Kebriaeezadeh1
1Department of Pharmacoeconomics and Pharmaceutical Administration, Pharmaceutical Administration and Pharmacoeconomics Research Center (PAPRC), Tehran University of Medical Sciences, Tehran, Iran.
Journal of Research in Pharmacy Practice
|May 11, 2016
Summary
A new Persian instrument effectively measures patient satisfaction in community pharmacies. This validated tool ensures reliable assessment of pharmacy services for Persian-speaking populations.
Area of Science:
- Pharmacy Practice
- Health Services Research
- Psychometrics
Background:
- Patient satisfaction is a key indicator of healthcare quality.
- Evaluating patient satisfaction in community pharmacies is crucial for service improvement.
- Existing instruments may not be suitable for the Iranian healthcare context.
Purpose of the Study:
- To develop and validate a Persian-language instrument for assessing patient satisfaction with community pharmacy services.
- To ensure the instrument is reliable and culturally relevant for use in Iran.
Main Methods:
- Translation and cultural adaptation of an existing instrument.
- Content validity assessment using content validity indices (CVIs).
- Factor analysis to determine the instrument's structure.
- Reliability testing using Cronbach's alpha and test-retest analysis.
Main Results:
- The developed instrument demonstrated excellent content validity (CVIs for relevance, clarity, and comprehensiveness were high).
- Factor analysis identified seven factors explaining 62.14% of the variance.
- High internal consistency (Cronbach's alpha = 0.912) and acceptable test-retest reliability were achieved.
Conclusions:
- The Persian instrument is a valid and reliable tool for measuring patient satisfaction in Iranian community pharmacies.
- This instrument can be utilized to evaluate and enhance pharmacy services in Persian-speaking communities.
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