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Health professionals' perceptions of inappropriate use of A&E services
Beatrice Chapman1, Triece Turnbull2
1Doctoral Student, City University London, and Trainee Chartered Psychologist.
Objective:
The aim of this study was to investigate health professionals' perceptions of the inappropriate use of accident and emergency (A&E) services.
Method:
Qualitative methods were used to interview nine hospital staff as part of this exploratory study.
Results:
Seven main themes emerged from the data: convenience; lack of patient knowledge and help-seeking behaviour; lack of awareness of services; lack of knowledge of local services among health and social-care professionals; long-term conditions; parents with small children; and the local Nepalese community.
Conclusion:
Further research is needed to understand what drives service-users' behaviour to use A&E services inappropriately for non-urgent treatment.
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