Related Experiment Video
Updated: Mar 20, 2026

Improving IV Insulin Administration in a Community Hospital
Published on: June 11, 2012
The Influence of Patient and Provider Communication on Diabetes Care Delivery
Staci A Young1, Laila S Azam, John R Meurer
1Department of Family and Community Medicine (Dr Young) and Institute for Health and Society, Medical College of Wisconsin, Milwaukee (Mr Cui, Mss Azam and Hill and Dr Meurer).
Purpose:
To elicit the perspective of patients with type 2 diabetes, specific to communication with providers and health care teams.
Methods:
We conducted 21 focus groups with 115 adults in Midwestern primary care, endocrinology, and bariatric surgery clinics. Facilitators analyzed the transcripts using an iterative coding method.
Results:
The themes of encouragement and motivation, relationship building, compassion, and communication preferences highlighted effective strategies consistent with the core components of patient-centered care.
Conclusions:
Patients and providers benefit from systems in which patients are efficiently and compassionately supported in self-management within their abilities and in partnership with their support networks.
Related Concept Videos
Role of Communication in the Nursing Process II: Planning and Implementation
Barriers to Effective Communication II
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
Role of Communication in the Nursing Process I: Assessment and Diagnosis
The nursing process considers the patient's emotional and physical well-being. The process can be repeated or stopped at any point if judged essential. Assessment is the first step in the nursing...
Patient-centered Care
Therapeutic Communication
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...

