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[In Process Citation].

Chiara Guglielmetti1, Silvia Gilardi, Mario Licata

  • 1Università degli Studi di Milano. chiara.guglielmetti@unimi.it.

La Medicina Del Lavoro
|May 31, 2016
PubMed
Summary
This summary is machine-generated.

Healthcare professionals face aggression risks in all departments, with higher risks in emergency and psychiatric settings. Verbal aggression is linked to burnout, necessitating targeted prevention and support, even in low-risk areas.

Keywords:
workplace violence, patients, healthcare workers, burnout, hospital

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Area of Science:

  • Healthcare Management
  • Occupational Health
  • Medical Sociology

Background:

  • Patient and visitor aggression poses a significant risk to healthcare professionals.
  • Understanding aggression dynamics is crucial for healthcare worker safety.

Purpose of the Study:

  • To assess aggression risk (physical, verbal, threats) in high-risk (emergency, psychiatric) and low-risk (midwifery/paediatrics, outpatient) departments.
  • To examine healthcare professionals' reactions to aggression.
  • To investigate the link between verbal aggression, burnout, and other work stressors.

Main Methods:

  • A cross-sectional study involving 296 healthcare workers from a northern Italian hospital.
  • Data collected via a self-report online questionnaire.

Main Results:

  • Aggression risk was not role-dependent but lower for older professionals and women.
  • Emergency department staff faced higher aggression risk.
  • Verbal aggression levels in midwifery/paediatrics mirrored those in psychiatric departments.
  • Verbal aggression correlated with all burnout dimensions, particularly depersonalization.

Conclusions:

  • Specific prevention initiatives and support are essential for all clinical departments, including those perceived as low-risk.
  • Addressing verbal aggression is critical for mitigating healthcare professional burnout.