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Client engagement in home and community care services: The client and care coordinator perspective
Maritt Kirst1, Arij Elmi2, Mila Ray-Daniels3
1Toronto Central Community Care Access Centre, Toronto, Ontario, Canada. Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, Ontario, Canada. Dalla Lana School of Public Health, University of Toronto, Toronto, Ontario, Canada. maritt.kirst@utoronto.ca.
Abstract:
A recent study of two Community Care Access Centres in Ontario was conducted to look at how clients can be involved in their own care while, at the same time, enhance their experience overall. This article describes that study and looks at ways of developing a new client engagement strategy moving forward.
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