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Related Concept Videos

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

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The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
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Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

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Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
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When we hear a sound, our nervous system is detecting sound waves—pressure waves of mechanical energy traveling through a medium. The frequency of the wave is perceived as pitch, while the amplitude is perceived as loudness.
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Barriers to Effective Communication I01:30

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A communication barrier is any distortion or interruption during a conversation, resulting in miscommunication of the message. A good communicator should know these barriers and continuously check for the listener's understanding by obtaining feedback.
Communication barriers include the following:
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Therapeutic Communication01:30

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Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
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Persuasion Strategies01:52

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Researchers have tested many persuasion strategies, including the foot-in-the door and the door-in-the-face techniques, in a variety of contexts. Ultimately, the principles are effective in selling products and changing people’s attitude, ideas, and behaviors (Cialdini & Goldstein, 2004).
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Updated: Mar 19, 2026

Making Sense of Listening: The IMAP Test Battery
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Effective Listening: Five Lessons from the Best.

Kittie W Watson1

  • 1Kittie W. Watson, PhD, is president and founder of Innolect Inc., a global leadership and organizational development firm. She has published numerous books, articles, and training materials, and facilitates retreats on Listening as a Healing Ministry and Building Christian Community. She can be reached at kittiew@innolectinc.com.

Journal of Christian Nursing : a Quarterly Publication of Nurses Christian Fellowship
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PubMed
Summary
This summary is machine-generated.

High workloads challenge nurses

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Area of Science:

  • Nursing Practice
  • Healthcare Communication
  • Christian Ministry

Background:

  • High nurse workloads impede careful patient listening.
  • Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys assess nurse listening skills, impacting reimbursement.
  • Effective listening is a core Christian value, reflecting Jesus' compassionate care.

Purpose of the Study:

  • To explore Jesus' listening methods as a model for nurses.
  • To identify five actionable listening strategies for Christian nurses.
  • To enhance patient care through improved nurse listening skills.

Main Methods:

  • Exploration of biblical accounts of Jesus' interactions with individuals.
  • Analysis of Jesus' communication techniques and responses.
  • Identification of transferable listening principles for contemporary nursing.

Main Results:

  • Jesus demonstrated active, empathetic, and discerning listening.
  • Five key listening approaches were identified: presence, validation, questioning, silence, and reflection.
  • These methods align with Christian principles of compassion and care.

Conclusions:

  • Christian nurses can integrate Jesus' listening strategies into their practice.
  • Improved listening enhances patient experience and aligns with professional and spiritual values.
  • This approach can foster deeper nurse-patient relationships and compassionate care.