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An Exploratory Case Study of a Sexual Assault Telephone Hotline: Training and Practice Implications
Marianna L Colvin1, Jana A Pruett2, Stephen M Young2
11 Florida Atlantic University, Boca Raton, FL, USA.
Violence Against Women
|July 2, 2016
Summary
Sexual assault hotlines serve as vital crisis services for survivors and community stakeholders, requiring diverse staff expertise. The study analyzed 5 years of calls, highlighting needs for comprehensive training and support for long-term survivors.
Area of Science:
- Social Sciences
- Public Health
- Victimology
Background:
- Sexual assault remains a significant public health issue.
- Hotlines are crucial resources for survivors of sexual violence.
- Understanding hotline utilization patterns is essential for service improvement.
Purpose of the Study:
- To systematically examine calls received by a regional sexual assault hotline.
- To identify the diverse needs and utilization of hotline services by survivors and stakeholders.
- To inform training, practice, and future research in sexual assault services.
Main Methods:
- Archival data analysis of telephone calls over a 5-year period.
- Stratified random sampling of hotline calls (n=383).
- Qualitative examination of call content, survivor needs, and services provided.
Main Results:
- Hotline staff require diverse knowledge and skills to address crisis needs and long-term survivor support.
- Findings detail categories of assault, time gaps to contact, call severity, and services/referrals.
- The hotline is utilized by survivors and community stakeholders.
Conclusions:
- Sexual assault hotlines are multi-faceted resources requiring adaptable staff expertise.
- Enhanced training protocols are needed to support diverse survivor needs.
- Further research should explore long-term survivor engagement and service efficacy.
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