Teaching an Old Log New Tricks with Machine Learning

To most people, the log file would not be considered an exciting area in technology today. However, these relatively benign, slowly growing data sources can drive large business transformations when combined with modern-day analytics. Accenture Technology Labs has built a new framework that helps to expand existing vendor solutions to create new methods of gaining insights from these benevolent information springs. This framework provides a systematic and effective machine-learning mechanism to understand, analyze, and visualize heterogeneous log files. These techniques enable an automated approach to analyzing log content in real time, learning relevant behaviors, and creating actionable insights applicable in traditionally reactive situations. Using this approach, companies can now tap into a wealth of knowledge residing in log file data that is currently being collected but underutilized because of its overwhelming variety and volume. By using log files as an important data input into the larger enterprise data supply chain, businesses have the opportunity to enhance their current operational log management solution and generate entirely new business insights-no longer limited to the realm of reactive IT management, but extending from proactive product improvement to defense from attacks. As we will discuss, this solution has immediate relevance in the telecommunications and security industries. However, the most forward-looking companies can take it even further. How? By thinking beyond the log file and applying the same machine-learning framework to other log file use cases (including logistics, social media, and consumer behavior) and any other transactional data source.