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Managing healthcare information: analyzing trust
Eva Söderström1, Nomie Eriksson2, Rose-Mharie Åhlfeldt1
1School of Informatics, University of Skövde, Skövde, Sweden.
International Journal of Health Care Quality Assurance
|August 2, 2016
Summary
This study used a trust matrix tool to analyze electronic health record trust issues in healthcare. Findings reveal challenges in patient-focused care, communication, and terminology, highlighting the need for balanced trust perspectives.
Area of Science:
- Health Informatics
- Information Trust
- Healthcare Management
Background:
- Electronic health records (EHRs) are crucial in modern healthcare.
- Trust is a fundamental element in healthcare delivery and patient-provider relationships.
- Existing research often overlooks the multifaceted nature of trust in EHR systems.
Purpose of the Study:
- To analyze trust issues in electronic health records using a trust matrix tool.
- To identify specific challenges impacting trust in patient-focused healthcare.
- To provide a framework for optimizing trust within healthcare systems.
Main Methods:
- A qualitative research approach was employed.
- Two case studies were conducted to gather data.
- A trust matrix tool was utilized to map identified problems.
Main Results:
- Current practices exhibit flaws in establishing trust.
- Three key challenge areas were identified: patient-focused care trust, patient-provider communication, and terminology clarity.
- A balance between organizational, personal, and technological trust is essential.
Conclusions:
- The trust matrix effectively identifies trust problems at various levels.
- Addressing identified challenges can lead to a more holistic and optimized healthcare system.
- Future research should further explore the identified challenge areas for enhanced EHR trust.
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