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The missing path to gain customers loyalty in pharmacy retail: The role of the store in developing satisfaction and

Sandro Castaldo1, Monica Grosso2, Erika Mallarini3

  • 1Bocconi University, SDA Bocconi School of Management, Via Bocconi 8, 20136 Milan, Italy.

Research in Social & Administrative Pharmacy : RSAP
|August 25, 2016
PubMed
Abstract

Keywords:
Customer loyaltyPharmacy retail mixSatisfactionTrust

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