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Managing Quality and Safety in Real Time? Evidence from an Interview Study
Rebecca Randell1, Justin Keen2, Cara Gates3
1School of Healthcare, University of Leeds, UK.
Studies in Health Technology and Informatics
|September 1, 2016
Summary
Hospital dashboards vary in sophistication. Real-time systems enable proactive quality and safety management, unlike retrospective, manually collated data common in English hospitals.
Area of Science:
- Healthcare Management
- Health Informatics
- Quality Improvement
Background:
- Healthcare systems globally focus on monitoring care quality and safety.
- Dashboards are tools for summarizing care processes and outcomes using data visualization.
- Effective dashboard implementation is crucial for healthcare performance management.
Purpose of the Study:
- To explore the development and utilization of healthcare dashboards in English hospitals.
- To identify variations in dashboard sophistication and functionality.
- To understand the impact of different dashboard types on quality and safety management.
Main Methods:
- Qualitative study involving interviews with senior managers.
- Data collected from 15 healthcare providers in England.
- Analysis of dashboard features, data sources, and usage patterns.
Main Results:
- Significant variation exists in the sophistication of dashboards across English hospitals.
- Most dashboards present retrospective data, often requiring manual collation from multiple systems.
- Real-time dashboards were found to support proactive management of quality and safety by staff.
Conclusions:
- Dashboard development and implementation in English hospitals show considerable heterogeneity.
- The transition from retrospective to real-time data is key for enhancing proactive quality and safety management.
- Further development of integrated, real-time dashboards is recommended to optimize healthcare performance.
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