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Updated: Mar 15, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
John C Fortney1, Jürgen Unützer1, Glenda Wrenn1
1Dr. Fortney and Dr. Unützer are with Department of Psychiatry and Behavioral Sciences, University of Washington School of Medicine, Seattle (e-mail: fortneyj@uw.edu ). Dr. Fortney is also with the HSR&D Center of Innovation for Veteran-Centered and Value-Driven Care, Puget Sound Veterans Healthcare System, Seattle. Dr. Wrenn is with the Department of Psychiatry, Morehouse School of Medicine, Atlanta. Dr. Pyne and Dr. Smith are with the Department of Psychiatry, University of Arkansas for Medical Sciences, Little Rock. Dr. Pyne is also with the HSR&D Center for Mental Healthcare and Outcomes Research, Central Arkansas Veterans Healthcare System, Little Rock. Dr. Schoenbaum is with the Department of Epidemiology and Economics, Division of Services and Intervention Research, National Institute of Mental Health, Bethesda, Maryland. Dr. Harbin is a consultant in Baltimore.
Measurement-based care, using symptom rating scales, significantly improves patient outcomes when integrated into clinical decisions. This approach is feasible, acceptable, and offers broader system-level benefits.
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