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Technology and Information Sharing in Disaster Relief.

Benedikte Bjerge1, Nathan Clark2, Peter Fisker1

  • 1Faculty of Science, University of Copenhagen, Copenhagen, Denmark.

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Technological advancements significantly boost inter-organizational information sharing in disaster relief operations. The Virtual OSOCC platform demonstrates how new features increase user activity and coordination among agencies.

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Area of Science:

  • Information Science
  • Disaster Management
  • Humanitarian Logistics

Background:

  • Inter-organizational information sharing is critical in disaster relief.
  • The Virtual Operations on-Site Coordination Centre (OSOCC) platform, part of the Global Disaster Alert and Coordination System (GDACS), has been operational for over a decade.
  • Understanding coordination dynamics among disaster management agencies is essential.

Purpose of the Study:

  • To assess the impact of technological advancements on inter-organizational information sharing in disaster relief.
  • To analyze user interaction data within the Virtual OSOCC platform.
  • To evaluate the effectiveness of new platform features in enhancing coordination.

Main Methods:

  • Analysis of a comprehensive user interaction database (20,000+ users, 11,000+ comments, ~300 disaster events).
  • Statistical controls for event type, severity, and location-specific vulnerabilities.
  • Qualitative data collection through semi-structured interviews with administrators and key users.
  • Quantitative data collection via a user survey.

Main Results:

  • Introduction of new features correlated with increased user activity on the Virtual OSOCC platform.
  • Data analysis revealed patterns in coordination behavior across various disaster scenarios.
  • Interviews and surveys provided insights into user perceptions of platform utility and coordination effectiveness.

Conclusions:

  • Technological enhancements demonstrably improve information sharing and user engagement in disaster relief coordination.
  • The Virtual OSOCC platform serves as a valuable tool for understanding and facilitating inter-agency collaboration during crises.
  • Continued development of such platforms is crucial for optimizing humanitarian response efforts.