Evaluating Service Quality from Patients' Perceptions: Application of Importance-performance Analysis Method

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Rafat Mohebifar1, Hana Hasani1, Ameneh Barikani1

  • 1Department of Health Management, School of Health, Qazvin University of Medical Sciences, Qazvin, Iran.

Osong Public Health and Research Perspectives
|September 17, 2016
PubMed
Abstract

Keywords:
IPASERVQUALhospital service qualitypatient satisfaction

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