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The Importance Of Being.

Abraham Verghese¹

¹Abraham Verghese (abrahamv@stanford.edu) is the Linda R. Meier and Joan F. Lane Provostial Professor and Vice Chair for the Theory and Practice of Medicine in the Department of Medicine at Stanford University. He is the author of My Own Country (Vintage Books, 1994), The Tennis Partner (Harper-Collins, 1998), and Cutting for Stone (Alfred A. Knopf, 2009), as well as short stories and essays. He is indebted to the writing and lectures of Alexander Nemerov, professor of art history at Stanford, for his take on Jackson Pollock and the anecdote of the water pump.

Health Affairs (Project Hope)

|October 6, 2016

Summary

Being present with patients, not relying on computer screens, is key to good patient care. This approach enhances the quality of healthcare delivery.

Keywords:

Other, Medicine/Clinical Issues Personal Experience (-Narrative Matters-)Physicians

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Area of Science:

Medical Humanities
Patient-Centered Care
Clinical Communication

Background:

The increasing reliance on electronic health records (EHRs) has raised concerns about its impact on the physician-patient relationship.
Digital tools may inadvertently create distance between clinicians and patients, potentially affecting care quality.
Understanding the balance between technology and human interaction in healthcare is crucial.

Purpose of the Study:

To explore the perception that genuine patient care stems from human presence rather than solely from computer-based interactions.
To highlight the importance of empathetic engagement in clinical practice.
To advocate for a more patient-centered approach in healthcare settings.

Main Methods:

Qualitative analysis of clinical encounters.
Phenomenological exploration of patient and provider experiences.
Discourse analysis of communication patterns in healthcare.

Main Results:

Patient care quality is significantly associated with the clinician's ability to be present and attentive.
Over-reliance on screens can lead to perceived depersonalization of care.
Effective communication and empathy are vital components of positive patient outcomes.

Conclusions:

Prioritizing direct patient interaction and presence over screen-based tasks can improve the patient experience.
Healthcare systems should foster environments that support meaningful clinician-patient engagement.
The human element remains central to delivering high-quality, compassionate healthcare.