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Most of my career in education was focused on talking to students about respect, dignity, caring concepts and patients' experience of care. So when my mum was in hospital I was devastated by her terrible experience and the nurses' appalling attitudes. Being a nurse made it worse and I felt let down. I complained and even reported a nurse to the Nursing and Midwifery Council, but I got nowhere. I felt frustrated that I could not effect change, and I wondered what it must be like for people with no knowledge of the system.
Most of my career in education was focused on talking to students about respect, dignity, caring concepts and patients' experience of care. So when my mum was in hospital I was devastated by her terrible experience and the nurses' appalling attitudes. Being a nurse made it worse and I felt let down. I complained and even reported a nurse to the Nursing and Midwifery Council, but I got nowhere. I felt frustrated that I could not effect change, and I wondered what it must be like for people with no knowledge of the system.
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