Comprehensive Unit-based Safety Program (CUSP) to Improve Patient Experience: How a Hospital Enhanced Care

Brent C Pottenger1, Richard O Davis, Joanne Miller

  • 1Armstrong Institute for Patient Safety and Quality, Johns Hopkins Medicine, Baltimore, Maryland (Drs Pottenger, Allen, and Pronovost and Ms Sawyer); Sibley Memorial Hospital, Johns Hopkins Medicine, Washington, District of Columbia (Drs Davis and Miller); The Johns Hopkins Hospital, Baltimore, Maryland (Dr Allen); and Departments of Anesthesiology & Critical Care Medicine, Surgery, and Health Policy and Management, Johns Hopkins University, Baltimore, Maryland (Dr Pronovost).

Abstract

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