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A New Informatics Geography.

E Coiera1

  • 1Enrico Coiera, Australian Institute of Health Innovation, Macquarie University, Australia,

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Summary
This summary is machine-generated.

Information technology (IT) challenges are common. Understanding the value of information (VOI) helps determine if technology, humans, or partnerships best complete tasks for success.

Keywords:
Human-computer interactioncommunicationexpected valueutilityvalue of informationworkaround

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Area of Science:

  • Information Systems
  • Human-Computer Interaction
  • Decision Science

Background:

  • Information systems implementation and use frequently present unanticipated challenges and consequences.
  • Understanding the root causes of IT challenges is crucial for successful adoption.

Purpose of the Study:

  • To understand why information technology (IT) is often challenging.
  • To identify factors contributing to the success of IT endeavors.
  • To predict the optimal role of technology in various tasks and settings.

Main Methods:

  • Analysis of information systems from first principles.
  • Calculation of the value of information (VOI) at different decision-making stages.
  • Development of a task space model comparing human, computer, and joint capabilities.

Main Results:

  • The fundamental purpose of IT is to enhance task completion through new information, influencing decisions and outcomes.
  • The value of information (VOI) varies based on technology application and decision stage.
  • A task space model identifies areas where humans excel, computers excel, neither excels, and where human-computer partnerships yield optimal results.

Conclusions:

  • Quantifying the value of information (VOI) enables informed decisions on supporting work.
  • Evaluating the utility of human vs. computer task completion guides technology integration.
  • Solutions should be tailored based on whether technology, humans, or a partnership offers the best utility.