Proposal for an Evaluation Method for the Performance of Work Procedures

Area of Science:

• Industrial Engineering
• Human Factors Engineering
• Organizational Behavior

Background:

• Operator noncompliance with work procedures is a recurring challenge in various industries.
• Existing approaches often focus on analyzing the causes and consequences of noncompliance.
• Human behavior in procedural adherence is recognized as situational and influenced by multiple factors.

Purpose of the Study:

• To address the persistent problem of operator noncompliance with work procedures.
• To develop a method for continuously improving the performance of work procedures.
• To ensure sustained enhancement of procedural adherence through a novel approach.

Main Methods:

• Implementing a multicriteria approach for assessing work procedure performance.
• Utilizing a continuous improvement framework to ensure the sustainability of performance assessments.
• Adapting the Stop-Card technique as a support tool for facilitating continuous improvement.

Main Results:

• Established a method for evaluating work procedure performance using multiple criteria.
• Developed a sustainable framework for ongoing assessment and improvement of work procedures.
• Successfully adapted the Stop-Card to support continuous improvement initiatives for work procedures.

Conclusions:

• The proposed method prioritizes operator input for continuous improvement of work procedures.
• This approach offers an alternative to conventional methods that focus solely on analyzing noncompliance causes and effects.
• Emphasizes the value of continuous improvement in addressing procedural noncompliance, particularly in strategic industries.