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Protocol for a scoping review study to identify and classify patient-centred quality indicators.

Rachel J Jolley1, Diane L Lorenzetti1,2, Kimberly Manalili1

  • 1Department of Community Health Sciences, University of Calgary, Calgary, Alberta, Canada.

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|January 7, 2017
PubMed
Summary

This scoping review protocol outlines a plan to identify patient-centred quality indicators used in healthcare. The findings will help develop standardized measures for evaluating patient-centred care (PCC) across Canada.

Keywords:
health services researchpatient-centred carequality indicators

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Area of Science:

  • Healthcare Quality Improvement
  • Health Services Research
  • Patient-Centered Care

Background:

  • Patient-centred care (PCC) is a key aim for improving healthcare quality.
  • Canada lacks nationwide standards for evaluating healthcare through a patient-centred lens.
  • Existing literature on patient-centred quality indicators needs systematic synthesis.

Purpose of the Study:

  • To systematically review and synthesize published and unpublished literature on patient-centred quality indicators.
  • To identify implemented and evaluated quality indicators across diverse healthcare settings.
  • To inform the development of a standardized set of patient-centred quality indicators for Canada.

Main Methods:

  • A scoping review guided by the Arksey and O'Malley framework.
  • Comprehensive searches of multiple electronic databases and grey literature.
  • Independent screening of studies by two reviewers, focusing on quality indicators within PCC.

Main Results:

  • The review will synthesize characteristics of patient-centred quality indicators from existing literature.
  • This will be the first formal identification of indicators used to evaluate PCC.
  • The synthesis will provide a foundation for developing a consensus on generic quality indicators.

Conclusions:

  • This scoping review is a crucial first step towards establishing national standards for patient-centred care evaluation.
  • The findings will inform a stakeholder process to develop applicable quality indicators.
  • Dissemination includes peer-reviewed publication, conferences, and a stakeholder meeting.