An Observation Method for Analyzing Operators' Routine Activity in Computerized Control Rooms

An activity analysis method was developed for studying the structure and dynamics of control room operators' activity during normal operation based on directly observable elements of the operators' behavior. The method assesses current activity along three dimensions in each 5-min period of the shift. Intensity characterizes arousal level, direction shows whether the activity is directed predominantly at the process control task, at something else, or miscellaneous. Motivation reflects if the activity is driven by intrinsic or extrinsic motivation. A case study is presented, in which 3 morning, 3 afternoon, and 3 night shifts of a Nuclear Power Plant operator crew are involved. The obtained results gave a deeper understanding of the operators' activity and also revealed an "arousal compensation" tendency.