Establishing a Cloud Computing Success Model for Hospitals in Taiwan.

Area of Science:

• Health Informatics
• Information Systems Research
• Cloud Computing

Background:

• Hospitals are increasingly adopting private cloud computing for healthcare services.
• Understanding critical quality factors is essential for successful cloud adoption.
• Taiwanese hospitals are a key focus for private cloud computing research.

Purpose of the Study:

• To identify critical quality-related factors influencing private cloud computing success in Taiwanese hospitals.
• To develop and validate a cloud computing success model for healthcare.
• To provide insights for hospitals evaluating or implementing private cloud solutions.

Main Methods:

• A questionnaire survey was administered to chief information officers in Taiwanese hospitals.
• The study adapted the information systems success model to include trust.
• Statistical analysis was used to examine the relationships between quality factors, trust, and satisfaction.

Main Results:

• Information quality and system quality directly impact cloud computing satisfaction.
• Service quality indirectly influences satisfaction by enhancing trust.
• Trust acts as a significant mediator between service quality and user satisfaction.
• The integrated model demonstrates strong explanatory power for cloud computing success.

Conclusions:

• Trust is a critical mediator in the adoption of private cloud computing in hospitals.
• Hospitals should focus on information, system, and service quality to ensure cloud success.
• The developed model can guide hospitals in evaluating and achieving success with private cloud services.