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Case Management and the Documentation of Avoidable Days.

Leah N Shelerud1, Jana L Esden

  • 1Leah N. Shelerud, MSN, RN, CCM, CRRN, is an Outcomes Manager at University Hospital in Madison, WI. She graduated with her BSN from Carroll College in 2005 and with her MSN from Edgewood College in 2016. She has been a case manager for 5 years, and her interests include accurate avoidable day documentation and complex medical care. Jana L. Esden, DNP, APNP, FNP-BC, is a Family Nurse Practitioner and an Assistant Professor at Frontier Nursing University, Hyden, KY. Her current research interests include chronic care, underserved populations, and adverse childhood experiences. In her clinical role, she works with a community clinic to serve patients at a transitional housing complex in Northeast Wisconsin.

Professional Case Management
|February 1, 2017
PubMed
Summary

A system upgrade improved case manager documentation of avoidable days (ADs). Further education on ADs, their financial impact, and documentation importance is recommended for case managers and hospital staff.

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Area of Science:

  • Healthcare Management
  • Clinical Documentation Improvement
  • Health Informatics

Background:

  • Avoidable Days (ADs) significantly impact healthcare organization finances.
  • Accurate documentation is crucial for reducing ADs and managing costs.
  • Healthcare reimbursement changes necessitate efficient financial management.

Purpose of the Study:

  • To evaluate if a system upgrade with a revised documentation layout enhanced case manager compliance with AD tracking.
  • To explore staff perceptions of AD documentation and its potential effect on accuracy.

Main Methods:

  • A quantitative survey of case managers at a large academic medical center.
  • Analysis of electronic health record data on documented ADs before and after the system upgrade.

Main Results:

  • The system upgrade led to improved case manager documentation of ADs.
  • Survey data indicated a need for enhanced education regarding ADs, financial implications, and documentation importance.

Conclusions:

  • Case managers expressed a need for more comprehensive education on AD documentation.
  • Recommendations include integrating AD education into orientation and annual reviews, and expanding it to all hospital staff for organizational commitment.