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Area of Science:

  • Healthcare Systems Engineering
  • Human Factors in Medicine
  • Sociotechnical Systems Analysis

Background:

  • Process mapping is crucial for improving healthcare delivery and outcomes.
  • Existing methods often overlook the complex, interconnected sociotechnical aspects of healthcare.
  • A need exists for enhanced process modeling to capture these complexities.

Purpose of the Study:

  • To propose and evaluate a novel sociotechnical process modeling method.
  • To utilize the Systems Engineering Initiative for Patient Safety (SEIPS) model as a conceptual framework.
  • To identify work system barriers and facilitators within healthcare processes.

Main Methods:

  • Developed a sociotechnical process modeling method.
  • Applied the method to three primary care processes in a case study.
  • Used purposeful sampling for observations and interviews with diverse healthcare staff.

Main Results:

  • The proposed method generates a process map and a supplementary table.
  • The method systematically identifies areas for improvement in healthcare processes.
  • Barriers and facilitators within the work system were effectively identified.

Conclusions:

  • The SEIPS-based sociotechnical process modeling method provides a systematic approach to understanding and analyzing healthcare processes.
  • The method successfully identifies specific areas for improvement.
  • Further research is needed to assess the usability and refine the method.