Priming the Pump for Big Data at Sentara Healthcare

Today's healthcare organizations are facing significant demands with respect to managing population health, demonstrating value, and accepting risk for clinical outcomes across the continuum of care. The patient's environment outside the walls of the hospital and physician's office-and outside the electronic health record (EHR)-has a substantial impact on clinical care outcomes. The use of big data is key to understanding factors that affect the patient's health status and enhancing clinicians' ability to anticipate how the patient will respond to various therapies. Big data is essential to delivering sustainable, highquality, value-based healthcare, as well as to the success of new models of care such as clinically integrated networks (CINs) and accountable care organizations.Sentara Healthcare, based in Norfolk, Virginia, has been an early adopter of the technologies that have readied us for our big data journey: EHRs, telehealth-supported electronic intensive care units, and telehealth primary care support through MDLIVE. Although we would not say Sentara is at the cutting edge of the big data trend, it certainly is among the fast followers. Use of big data in healthcare is still at an early stage compared with other industries. Tools for data analytics are maturing, but traditional challenges such as heightened data security and limited human resources remain the primary focus for regional health systems to improve care and reduce costs. Sentara primarily makes actionable use of big data in our CIN, Sentara Quality Care Network, and at our health plan, Optima Health. Big data projects can be expensive, and justifying the expense organizationally has often been easier in times of crisis. We have developed an analytics strategic plan separate from but aligned with corporate system goals to ensure optimal investment and management of this essential asset.