Efficiency Analysis of an Interoperable Healthcare Operations Platform

Area of Science:

• Information Science
• Human-Computer Interaction
• Organizational Management

Background:

• Isolated information, software, and team members hinder organizational efficiency.
• Developing integrated systems is crucial for modern practices.
• Legacy systems often present challenges in information retrieval.

Purpose of the Study:

• To develop an enterprise platform unifying disparate information, applications, and personnel.
• To assess the platform's impact on employee document retrieval efficiency.
• To evaluate user satisfaction with the new enterprise platform.

Main Methods:

• Implemented a unified, secure, and remotely accessible platform integrating practice information.
• Conducted comparative testing with 13 employees searching for documents in both new and legacy systems.
• Utilized an innovative method for objective data collection on retrieval times and user satisfaction.

Main Results:

• Document retrieval time decreased from an average of 7 minutes 48 seconds in legacy systems to 1 minute 1 second with the new platform (p=0.002).
• User satisfaction scores were significantly higher for the new platform (8.7/10) compared to legacy systems (6.3/10).
• The platform demonstrated a substantial improvement in efficiency and user experience.

Conclusions:

• An enterprise platform is critical for unifying isolated applications, people, and documents.
• The new interoperable platform offers dramatically improved efficiency and satisfaction over traditional systems.
• Pre-deployment evaluation suggests further improvements with increased employee experience and system enhancements.