Exploring ways to manage healthcare professional-patient communication issues

Pauline Leonard1

  • 1Whittington Health, Magdala Ave, London, N19 5NF, UK. p.leonard@nhs.net.

Effective communication between clinicians and their patients has a positive impact not only on clinical outcomes but also on their experience of care. Communication skills are a core clinical skill, which can be taught by a number of methods. Understanding the impact of one's own communication skills has on a patient and their family can help hone a clinician's skills to improve both patient and clinician satisfaction.

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