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Reducing Surgery Scheduling Errors in Multihospital System.

Donna S Watson¹, Cynthia F Corbett, Gail Oneal

¹From the Washington State University, College of Nursing, Spokane, Washington.

Journal of Patient Safety

|February 25, 2017

Summary

This summary is machine-generated.

Bundled team training significantly reduced surgery scheduling errors (SSEs), decreasing the SSE rate from 0.51% to 0.13%. This intervention improves patient safety by minimizing errors in surgery scheduling.

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Area of Science:

Healthcare Management
Patient Safety
Surgical Operations

Background:

Surgery scheduling errors (SSEs) pose a significant risk to patient safety.
Accurate surgery scheduling is crucial for efficient healthcare delivery.
Existing scheduling processes may contain vulnerabilities leading to errors.

Purpose of the Study:

To evaluate the effectiveness of bundled team training interventions for surgeons and office staff.
To improve the accuracy of surgery scheduling.
To minimize factors contributing to wrong-site surgeries.

Main Methods:

A quasi-experimental, interrupted time series design was employed.
Interventions included error disclosure, a verification checklist, updated policies, and a toolkit.
Data were collected over 16 weeks pre- and post-intervention.

Main Results:

Surgery scheduling error rate decreased from 0.51% to 0.13% (P < 0.001).
All types of SSEs showed reductions.
A statistically significant reduction of 42.70 SSEs was observed (P < 0.001).

Conclusions:

Bundled team training can achieve statistically significant and clinically important reductions in SSEs.
Verification processes in the surgeon's office are critical for minimizing SSEs.
Further research is needed to understand the root causes of SSEs during scheduling.