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Related Experiment Videos

Developing a checklist for collecting information from overseas hospitals.

Juri Matsuoka1,2, Yuichi Kobayashi1,3, Shigeyuki Kajiki3

  • 1HOYA Corporation.

Sangyo Eiseigaku Zasshi = Journal of Occupational Health
|April 4, 2017
PubMed
Summary

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This study developed a checklist for occupational health staff to gather essential information from overseas hospitals, aiming to reduce expatriate worker anxiety. The checklist aids in providing comprehensive support for international healthcare navigation.

Area of Science:

  • Occupational Health
  • International Healthcare
  • Medical Information Systems

Background:

  • Expatriate workers face significant challenges accessing healthcare abroad, including system differences, cost, and language barriers.
  • Occupational health staff require efficient tools to support expatriate employees and their families navigating unfamiliar medical environments.
  • Uncertainty and anxiety are common among expatriates seeking hospital care in foreign countries.

Purpose of the Study:

  • To develop a comprehensive checklist for occupational health staff to systematically collect information from overseas hospitals.
  • To enhance the efficiency and effectiveness of information gathering for expatriate healthcare support.
  • To reduce the anxiety and difficulties faced by expatriate workers and their families when using local hospitals.

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Main Methods:

  • A documentary search and expert knowledge were used to identify support needs.
  • A draft checklist was developed and iteratively refined through expert interviews and testing in international hospitals.
  • The checklist underwent validation in two stages, including interviews with specialists and practical testing in various overseas hospital settings.

Main Results:

  • A validated checklist comprising 12 major categories and 51 subcategories, further detailed into 131 smaller items, was created.
  • The checklist covers critical areas such as reception, administration, inpatient/outpatient services, emergency care, and specialized services like pediatrics and dentistry.
  • The structure facilitates systematic information collection on hospital services relevant to expatriate needs.

Conclusions:

  • The developed checklist empowers occupational health staff to provide informed and effective support to expatriate workers utilizing overseas hospitals.
  • Recommendations include utilizing hospital websites for preliminary information and on-site visits for direct data collection from medical professionals.
  • The checklist serves as a vital tool for mitigating healthcare-related stress and improving the well-being of the global workforce.