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Published on: February 16, 2011
A Qualitative Inquiry into the Complex Features of Strained Interactions: Analysis and Implications for Health Care
Charlotta Thunborg1, Martin Salzmann-Erikson2
1Registered Physiotherapist in the Department of Neurobiology, Care Sciences and Society at the Karolinska Institutet Division of Neurogeriatrics, Center for Alzheimer Research in Huddinge, Sweden. charlotta.thunborg@ki.se.
Background:
Communication skills are vital for successful relationships between patients and health care professionals. Failure to communicate may lead to a lack of understanding and may result in strained interactions. Our theoretical point of departure was to make use of chaos and complexity theories.
Objective:
To examine the features of strained interactions and to discuss their relevance for health care settings.
Methods:
A netnography study design was applied. Data were purposefully sampled, and video clips (122 minutes from 30 video clips) from public online venues were used.
Results:
The results are presented in four categories: 1) unpredictability, 2) sensitivity dependence, 3) resistibility, and 4) iteration. They are all features of strained interactions.
Conclusion:
Strained interactions are a complex phenomenon that exists in health care settings. The findings provide health care professionals guidance to understand the complexity and the features of strained interactions.
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