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Related Experiment Videos

Optimizing the Care Coordinator Role in Primary Care: A Qualitative Case Study.

Elizabeth C Clark1, Jenna Howard, Jeanne Ferrante

  • 1Department of Family Medicine and Community Health, Research Division, Institute for Health, Health Care Policy and Aging Research (Drs Clark, Howard, Ferrante, and Hudson) and Family Medicine at Monument Square (Drs Clark, Ferrante, and Heath), Rutgers Robert Wood Johnson Medical School, New Brunswick, New Jersey; and Department of Industrial & Systems Engineering, School of Engineering, Rutgers, The State University of New Jersey, Piscataway (Drs Li and Albin).

Quality Management in Health Care
|April 5, 2017
PubMed
Summary

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Integrating care coordinators (CCs) into primary care is complex. While case management is feasible, population management faces significant obstacles, highlighting the need for optimized implementation strategies to improve healthcare quality.

Area of Science:

  • Healthcare Management
  • Primary Care Delivery
  • Health Services Research

Background:

  • Care coordinators (CCs) are increasingly utilized in primary care settings to enhance healthcare quality.
  • Limited research exists on the integration processes of CCs within primary care practices.
  • This study offers an in-depth examination of CC integration and role optimization strategies.

Purpose of the Study:

  • To examine the process of integrating care coordinators into primary care.
  • To identify challenges and facilitators in optimizing the care coordinator role.
  • To inform best practices for implementing care coordinator roles in primary care.

Main Methods:

  • Qualitative case study involving observation of two care coordinators.

Related Experiment Videos

  • Workflow modeling and Plan-Do-Study-Act cycles were used for role optimization.
  • Iterative qualitative analysis of field notes from interviews and meetings.

    • Main Results:

    • Expected CC roles included case management, transitions of care, and population management.
    • Case management was the easiest role to implement.
    • Transitions of care required more effort, and population management faced significant obstacles.

    Conclusions:

    • The integration process for CCs in primary care requires further understanding and attention.
    • Identifying implementation difficulties is crucial for developing effective best practices.
    • Optimizing CC roles is essential for improving overall healthcare quality.