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Related Experiment Videos

Overcoming psychological barriers to plan invocation.

Alan Elwood

    Journal of Business Continuity & Emergency Planning
    |April 6, 2017
    PubMed
    Summary
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    Journal of business continuity & emergency planningยท2021
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    Crisis management plans often fail during activation due to complex reasons, not just oversight. Understanding cognitive biases and team dynamics is key to improving plan effectiveness and decision-making in emergencies.

    Area of Science:

    • Organizational Behavior
    • Risk Management
    • Emergency Preparedness

    Background:

    • Crisis management, business continuity, and incident response plans are crucial for organizational resilience.
    • Despite comprehensive planning, the actual implementation of these procedures often falls short of expectations.
    • Failure to enact plans as intended can stem from complex, multifaceted issues rather than simple procedural omissions.

    Purpose of the Study:

    • To explore the phenomenon of crisis management plan invocation failures.
    • To identify the challenges faced by decision-makers during plan activation.
    • To investigate the role of individual cognitive biases and team dynamics in plan underperformance.

    Main Methods:

    • Literature review of crisis management, organizational behavior, and decision-making.

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  • Analysis of factors contributing to the non-establishment of required teams or structures.
  • Examination of cognitive biases and team dynamics impacting plan execution.

    • Main Results:

    • Plan invocation failures are often due to complex organizational and psychological factors, not just inadequate plans.
    • Individual cognitive biases (e.g., confirmation bias, groupthink) and team dynamics significantly hinder effective plan implementation.
    • The failure to fully establish necessary teams or structures during crises is a common and critical issue.

    Conclusions:

    • Recognizing the risks inherent in plan invocation procedures is vital for effective crisis management.
    • Understanding decision-making frailties, including cognitive biases and team dynamics, can help prevent plan failures.
    • Developing strategies to arrange and improve plans, procedures, and people can enhance crisis response capabilities.