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How do patients experience caring? Scoping review.

Hannah Gillespie1, Martina Kelly2, Sarah Duggan1

  • 1Centre for Medical Education, Faculty of Medicine, Health, Life Sciences, Queen's University Belfast, Belfast, UK.

Patient Education and Counseling
|April 11, 2017
PubMed
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Patients value caring from health professionals who are competent, communicative, relational, and emotionally engaged. Understanding these patient experiences is crucial for improving interprofessional healthcare practice.

Area of Science:

  • Healthcare Professionalism
  • Patient-Centered Care
  • Qualitative Research Synthesis

Background:

  • Professional education often focuses on single-profession perspectives.
  • Patient experiences of care are central to quality healthcare delivery.
  • A comprehensive understanding of 'caring' from the patient's viewpoint is needed.

Purpose of the Study:

  • To synthesize empirical research on patients' experiences of caring.
  • To promote patient-centered caring as a core competency for all health professionals.
  • To identify key elements of patient-experienced caring.

Main Methods:

  • A scoping review with a phenomenological approach was conducted.
  • A comprehensive search of six databases was performed.
Keywords:
CaringEducationInterprofessional learningPatient centredPatients’ experiencesScoping review

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  • Included English-language articles detailing patients' lived experiences of caring.

    • Main Results:

    • 43 articles across nursing, medicine, and physiotherapy were analyzed.
    • Patients experienced caring through professional competence, effective communication, relationship-building, navigation support, and emotional engagement.
    • Contrasting uncaring experiences was also part of the analysis.

    Conclusions:

    • This study offers a rich description of caring derived from patient perspectives.
    • Findings highlight the importance of patient-centered experiences in shaping professional practice.
    • The research supports the integration of these patient-derived insights into interprofessional healthcare education and practice.