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User satisfaction with the care of nurses
Miriam Alves Dos Santos1, Ana Hélia de Lima Sardinha1, Leiliane Nascimento Dos Santos1
1Universidade Federal do Maranhão (UFMA), Departamento de Enfermagem. São Luís, Maranhão, Brasil.
Revista Gaucha De Enfermagem
|April 14, 2017
Summary
Patient satisfaction with nursing care is high, particularly regarding technical skills and trust. Factors like gender and education level positively influence satisfaction in medical clinic users.
Area of Science:
- Nursing Care
- Patient Satisfaction
- Healthcare Quality
Background:
- Evaluating patient satisfaction is crucial for assessing healthcare quality.
- Nursing care significantly impacts the overall patient experience and outcomes.
Purpose of the Study:
- To assess user satisfaction with nursing care in a hospital medical clinic.
- To identify factors influencing patient satisfaction with nursing services.
Main Methods:
- Quantitative, cross-sectional study conducted at a university hospital's medical clinic.
- Surveyed 150 users using an identification form and the Patient Satisfaction Instrument.
- Statistical analysis included Student t test, Kruskal Wallis, and Spearman Linear Correlation.
Main Results:
- Users reported high satisfaction across all domains of nursing care.
- Highest satisfaction was observed in the technical/professional domain, followed by trust.
- Gender and educational level positively correlated with patient satisfaction.
Conclusions:
- Patient satisfaction with nursing care is linked to nurses' technical skills, knowledge, and personalized care.
- Findings highlight the importance of skilled and individualized nursing interventions in enhancing patient experience.