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User satisfaction with the care of nurses
Miriam Alves Dos Santos1, Ana Hélia de Lima Sardinha1, Leiliane Nascimento Dos Santos1
1Universidade Federal do Maranhão (UFMA), Departamento de Enfermagem. São Luís, Maranhão, Brasil.
Objective:
To evaluate user satisfaction with the care of nurses.
Methods:
Cross-sectional study with a quantitative approach, performed in the medical clinic of the University Hospital of UFMA/HU/UFMA, with 150 users in the period from October 2013 to August 2014, through an identification form the and Patient Satisfaction Instrument. In the data analysis, Student t test, Kruskal Wallis and Spearman Linear Correlation were used.
Results:
Users have reported high levels of satisfaction with all items and domains, with the highest average satisfaction related to technical and professional domain, followed by the domain trust, resulting in satisfactory internal consistency in all areas. Gender and level of education had a positive influence on patient satisfaction.
Conclusion:
The study showed that the satisfaction of users admitted to the medical clinic is correlated with technical skills, scientific knowledge and the individualization of care provided by nurses.
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