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Pharmacy Dashboard: An Innovative Process for Pharmacy Workload and Productivity.
Hospital Pharmacy
|April 26, 2017
Summary
A real-time pharmacy dashboard using LEAN methodologies improved Central Intravenous Additives Services (CIVAS) operations. This system enhanced quality, achieved significant cost savings, and boosted workflow compliance, demonstrating its effectiveness in pharmacy production.
Area of Science:
- Healthcare Management
- Pharmacy Operations
- Quality Improvement
Background:
- Healthcare environments demand cost-effective and safe pharmacy production methods.
- Implementing and evaluating innovative strategies like LEAN systems and dashboards presents challenges for pharmacies.
Purpose of the Study:
- To detail a comprehensive, real-time pharmacy dashboard integrating LEAN methodologies.
- To assess the dashboard's effectiveness within an inpatient Central Intravenous Additives Services (CIVAS) pharmacy.
Main Methods:
- Development and real-time implementation of key performance indicators on a dashboard.
- Evaluation of metrics focused on quality, financial resilience, and personnel within CIVAS.
- Study conducted over one year (March 2013-March 2014) at two affiliated hospitals.
Main Results:
- Manufacturing accuracy of defect-free products reached ≥99.9%, signifying high quality.
- Eliminating product outsourcing resulted in annual cost savings of $78,000.
- Dashboard metrics showed 94.6% compliance with standard workflow, indicating strong people and value performance.
Conclusions:
- Successful implementation of a unique, multi-metric dashboard enhanced CIVAS pharmacy effectiveness.
- Real-time monitoring facilitated goal attainment and continuous quality improvement via LEAN principles.
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