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Web-Based Medical Appointment Systems: A Systematic Review.
Peng Zhao1, Illhoi Yoo1,2, Jaie Lavoie3
1Informatics Institute, University of Missouri, Columbia, MO, United States.
Journal of Medical Internet Research
|April 28, 2017
Summary
Web-based medical appointment scheduling enhances patient-centered care by improving access and decision-making. While offering benefits like reduced wait times, barriers to adoption for providers and patients exist, necessitating further research.
Area of Science:
- Health Informatics
- Patient-Centered Care
Background:
- Healthcare is shifting towards patient-centeredness, recognizing patients' crucial role in service delivery and design.
- Medical appointment scheduling is evolving to empower patients through increased involvement and improved access via the internet.
Purpose of the Study:
- To review the literature on web-based medical scheduling.
- Identify benefits, barriers, and unmet needs associated with implementing web-based appointment systems.
Main Methods:
- A systematic literature search was conducted in February 2017 using MEDLINE via PubMed.
- Articles focused on the impacts of web-based appointment scheduling were selected for review.
Main Results:
- Review of 36 articles on 21 web-based systems showed positive impacts: reduced no-shows, less staff labor, shorter wait times, and higher satisfaction.
- Barriers for providers include cost, flexibility, safety, and integrity concerns.
- Patient reluctance stems from digital literacy and communication preferences.
Conclusions:
- Web-based appointment systems show a growing adoption trend.
- Interventions using web-based scheduling offer benefits for patient outcomes.
- Further research is needed to address barriers and optimize patient outcomes.
Keywords:
Internetappointments and scheduleshospital information systemsno-show patientspatient-centered caresmartphoneMore Related Videos
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