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Web-Based Medical Appointment Systems: A Systematic Review.

Peng Zhao1, Illhoi Yoo1,2, Jaie Lavoie3

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Summary

Web-based medical appointment scheduling enhances patient-centered care by improving access and decision-making. While offering benefits like reduced wait times, barriers to adoption for providers and patients exist, necessitating further research.

Keywords:
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Area of Science:

  • Health Informatics
  • Patient-Centered Care

Background:

  • Healthcare is shifting towards patient-centeredness, recognizing patients' crucial role in service delivery and design.
  • Medical appointment scheduling is evolving to empower patients through increased involvement and improved access via the internet.

Purpose of the Study:

  • To review the literature on web-based medical scheduling.
  • Identify benefits, barriers, and unmet needs associated with implementing web-based appointment systems.

Main Methods:

  • A systematic literature search was conducted in February 2017 using MEDLINE via PubMed.
  • Articles focused on the impacts of web-based appointment scheduling were selected for review.

Main Results:

  • Review of 36 articles on 21 web-based systems showed positive impacts: reduced no-shows, less staff labor, shorter wait times, and higher satisfaction.
  • Barriers for providers include cost, flexibility, safety, and integrity concerns.
  • Patient reluctance stems from digital literacy and communication preferences.

Conclusions:

  • Web-based appointment systems show a growing adoption trend.
  • Interventions using web-based scheduling offer benefits for patient outcomes.
  • Further research is needed to address barriers and optimize patient outcomes.