Related Experiment Video
Updated: Mar 2, 2026
Author Spotlight: Methodologies and Advancements of Chronic Pain Management Research
Published on: January 5, 2024
Randomized Controlled Trial of the Effect of a Brief Telephone Support Intervention on Initial Attendance at
Lisa A Osborne1, C Mair Whittall1, Ruth Emanuel1
1Abertawe Bro Morgannwg University Health Board, Swansea, United Kingdom.
Objective:
To assess the efficacy of a brief telephone call to patients on a waiting list for physiotherapy treatment of pelvic floor dysfunction on initial attendance.
Design:
Three-armed randomized controlled trial.
Setting:
Outpatient physiotherapy clinic at a hospital.
Participants:
Female patients (N=130; mean age, 51.47±13.33y; range, 26-84y) with various pelvic floor dysfunction problems.
Interventions:
Telephone support call (2-10min) 3 days before or 3 days after receiving an invitation letter to physiotherapy sessions.
Main Outcome Measures:
Attendance at the initial physiotherapy group session.
Results:
Groups receiving a telephone call demonstrated 80% attendance at the session, with no significant difference between these groups. The group receiving no call had significantly lower attendance rates (50%) than did the call groups. The telephone support was more effective in those people who were older, came from less economically deprived areas, and had been on the waiting list for less time.
Conclusions:
A brief telephone support call may be an effective method to enhance patient attendance at treatment, but it may work best when targeted at certain groups of individuals.