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Just One Thing: a novel patient feedback model.

I Gharib1, S L Rolland1, H Bateman1

  • 1Dental Education Research Group, School of Dental Sciences, Newcastle University, Framlington Place, Newcastle upon-Tyne, United Kingdom, NE2 4BW.

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Summary
This summary is machine-generated.

Newcastle University implemented patient feedback cards to enhance dental student assessments. While overwhelmingly positive, the

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Area of Science:

  • Dental Education
  • Patient Feedback Systems
  • Clinical Skills Assessment

Background:

  • The UK's General Dental Council mandates educational standards for dental professionals.
  • Newcastle University's School of Dental Sciences sought to integrate patient perspectives into undergraduate assessments.
  • Existing assessment frameworks may not fully capture patient-reported experiences.

Purpose of the Study:

  • To evaluate the utility of a 'Just One Thing' (JOT) patient feedback card system.
  • To analyze the nature of patient feedback within an undergraduate dental assessment framework.
  • To determine the effectiveness of JOT cards in identifying areas for student improvement.

Main Methods:

  • Implementation of a patient feedback card system at Newcastle University's School of Dental Sciences.
  • Collection and analysis of JOT cards completed over a two-week period.
  • Evaluation of patient responses to structured questions and free-text comments.

Main Results:

  • Over 90% of JOT cards rated student performance as 'Excellent'.
  • Remaining feedback scored students as 'Good' or provided no rating.
  • Free-text comments offered specific suggestions for improvement alongside positive affirmations.

Conclusions:

  • The JOT feedback system provides valuable qualitative insights into student performance.
  • While highly positive, free-text comments can identify specific areas for skill development.
  • The system contributes to student confidence-building and targeted improvement in dental education.