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Patients' preferences for receiving laboratory test results.

Azam Sabahi, Leila Ahmadian1, Moghadameh Mirzaee

  • 1Medical Informatics Research Center, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Haftbagh Highway, 7616911313 Kerman, Iran.

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Patients prefer online access for laboratory test results, prioritizing time savings and convenience. However, concerns about data security and privacy must be addressed for successful implementation of electronic health services.

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Area of Science:

  • Medical Diagnostics
  • Health Informatics
  • Patient Engagement

Background:

  • The hospital laboratory is crucial for disease diagnosis and management.
  • Patient preferences in communication can enhance healthcare delivery.
  • Electronic delivery of laboratory results offers potential for improved patient service.

Purpose of the Study:

  • To identify patient preferences for receiving laboratory test results electronically.
  • To understand the reasons behind patients' choices for electronic result delivery.

Main Methods:

  • A descriptive-analytical study was conducted in 2015.
  • Data collected from 200 internet-accessible patients via a validated questionnaire.
  • Statistical analysis using SPSS and R software (χ2, marginal independence).

Main Results:

  • 98% of participants preferred SMS notifications for result availability.
  • 100% favored online access to their laboratory test results.
  • Primary reasons for online preference: time savings (77%) and reduced risk of missing results (31%).

Conclusions:

  • Patients desire online access to laboratory results but have security and confidentiality concerns.
  • Robust security measures are essential to protect patient privacy.
  • Building patient trust is key for adopting electronic health technologies.