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Area of Science:

  • Occupational Health and Safety
  • Healthcare Management
  • Violence Prevention

Background:

  • Commercial workplace violence (WPV) prevention training programs vary significantly in content and approach.
  • Existing programs may not fully align with established guidelines or comprehensive WPV literature.
  • A need exists to evaluate the adequacy of current WPV training offerings.

Purpose of the Study:

  • To review and assess 12 commercial WPV prevention training programs.
  • To identify content gaps in these programs based on OSHA guidelines and WPV literature.
  • To provide recommendations for enhancing WPV prevention training in healthcare facilities.

Main Methods:

  • A systematic review of 12 commercial WPV prevention training programs was conducted.
  • Programs were evaluated against criteria derived from the OSHA Guidelines for Preventing Workplace Violence and WPV literature.
  • Content analysis focused on the comprehensiveness of violence prevention strategies covered.

Main Results:

  • None of the reviewed commercial WPV prevention training programs met all evaluation criteria.
  • A significant content deficiency was identified in facility-specific risk assessment and policy integration.
  • Key areas lacking attention included emergency action plans, communication protocols, and post-incident procedures.

Conclusions:

  • Healthcare facilities should augment commercial WPV training with site-specific content.
  • Essential supplementary training includes organizational policies, risk assessment, emergency preparedness, and employee support.
  • Appointing a dedicated program manager with expertise in risk assessment and operations is crucial for effective WPV prevention.