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The Effect of Utilization Review on Emergency Department Operations.

Shoma Desai1, Phillip F Gruber1, Erick Eiting1

  • 1Department of Emergency Medicine, University of Southern California, Los Angeles, CA.

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Summary

Hospital utilization review software reduced admissions but increased revisits and observation unit use. Cost savings were observed, suggesting resource reallocation, though further research is needed.

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Area of Science:

  • Health Services Research
  • Hospital Operations
  • Emergency Medicine

Background:

  • Hospitals increasingly use utilization review (UR) software to control costs by reducing admissions.
  • The impact of UR software on emergency department (ED) operations and patient outcomes is not well understood.
  • Safety-net hospitals may face challenges with UR software potentially leading to unsafe discharges.

Purpose of the Study:

  • To evaluate the effect of prospective admission decision support software on ED operations.
  • To analyze the impact of UR software on patient disposition, revisits, and cost savings.

Main Methods:

  • Implementation of computerized admission criteria in the ED of a public hospital.
  • Analysis of electronic medical records for 245,662 adult ED encounters before and after implementation.
  • Comparison of operational metrics, 30-day ED revisits, and admission rates using regression methods.

Main Results:

  • Inpatient admission rate decreased from 14.2% to 12.8%.
  • Discharge rate increased to 83.4%, and ED observation unit utilization rose to 3.4%.
  • 30-day ED revisits increased to 24.4%, while the 30-day admission rate among return visitors decreased to 2.8%.
  • Estimated cost savings were $193.17 per ED visit.

Conclusions:

  • Prospective use of UR software in the ED reduced admission rates.
  • This was accompanied by increased ED observation unit use and 30-day revisits.
  • Identified cost savings support resource redirection to ED and observation units, pending generalizability confirmation.