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The bond as a soft technology in the daily routine of the Family Health Strategy: perception of the user
Bianca Pozza Dos Santos1, Fernanda Nizoli Nunes1, Patrícia Tuerlinckx Noguez1
1Pelotas Federal University (UFPel), Brazil.
Objective:
This study aimed to analyze the production of a bond between users and health care professionals in a Family Health Unit (FHU).
Methods:
This was a qualitative, descriptive study, with 33 hypertensive and/or diabetic users. Interviews were transcribed, analyzed and data were compared to the literature.
Results:
The users who have been accessing the FHU for years stated that the bond with professionals has grown weak, it is a fragile bond. When it does exist, it is directed toward some professionals in the team. A disruption in the bond was also mentioned in some situations, owing to individual issues. Establishment of a bond between the user and the health care professionals in the reference FHU consists of a soft technology. Therefore, it impacts quality of health care and the prevention and management of chronic diseases.
Conclusion:
Establishment of a bond is essential for health care professionals to become references for the users of health care services.
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