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Biomechanical Changes Related to Low Back Pain: An Innovative Tool for Movement Pattern Assessment and Treatment Evaluation in Rehabilitation
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Quality improvement in physiotherapy services.

George Boak1, Ruth Sephton2, Elaine Hough2

  • 1YSJ Business School, York Saint John University , York, UK.

International Journal of Health Care Quality Assurance
|June 3, 2017
PubMed
Summary

This study evaluated a physiotherapy process change, finding successful implementation in most teams. The change positively impacted patient service quality, with enabling factors identified for effective adoption in therapy services.

Keywords:
HealthcareProcess improvementQuality improvementSystems change

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Area of Science:

  • Healthcare Management
  • Physiotherapy Services
  • Process Improvement

Background:

  • Physiotherapy services are crucial for patient recovery and rehabilitation.
  • Evaluating process changes is essential for optimizing healthcare delivery.
  • Understanding factors influencing change implementation is key to successful service improvement.

Purpose of the Study:

  • To evaluate the implementation and outcomes of a specific process change in physiotherapy services.
  • To identify factors that facilitated or hindered the effectiveness of the process change.
  • To provide insights for other therapy services considering similar changes.

Main Methods:

  • A multiple case study design was employed.
  • Data were collected from eight physiotherapy teams over a 24-month period.
  • Qualitative and quantitative data were likely gathered to assess implementation and outcomes.

Main Results:

  • The process change was successfully implemented in six out of eight physiotherapy teams.
  • A clear, positive effect on patient service quality was observed in three teams.
  • While quality improved in three other teams, assessment was complicated by additional issues; enabling factors were identified.

Conclusions:

  • The evaluated process change holds potential for broader application in therapy services.
  • Successful adoption requires careful attention to enabling factors and a learning-oriented approach to change management.
  • This longitudinal study offers unique insights into process change within therapy services, filling a gap in existing literature.