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How to Prevent Workplace Incivility?: Nurses' Perspective.

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Preventing workplace incivility requires a comprehensive effort involving organizations, nurses, and the public. This study highlights the need for a systematic approach to foster a more respectful healthcare environment.

Keywords:
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Area of Science:

  • Healthcare Management
  • Organizational Behavior
  • Nursing Studies

Background:

  • Workplace incivility is a recognized issue with significant consequences.
  • Limited research exists on effective prevention strategies for workplace incivility.
  • This study focuses on nurses' perspectives to identify prevention methods.

Purpose of the Study:

  • To explore and determine methods for preventing workplace incivility.
  • To gather insights from nurses regarding incivility prevention.
  • To inform strategies for creating a healthier work environment in healthcare.

Main Methods:

  • Qualitative study employing conventional content analysis.
  • Purposive sampling of 34 nurses from seven training hospitals in Tabriz, Iran.
  • Data collected through 36 semi-structured interviews and 8 field notes.

Main Results:

  • Analysis yielded one overarching theme: 'A Need for a Comprehensive Attempt'.
  • Identified three subthemes: organizational efforts, nursing professional development, and public engagement.
  • Extracted ten categories and 417 codes related to incivility prevention.

Conclusions:

  • A comprehensive and systematic approach is crucial for preventing workplace incivility.
  • Nurses are encouraged to enhance their professional skills.
  • Healthcare organizations and officials should actively promote the value and position of nurses and hospitals.