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Updated: Feb 27, 2026

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
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Nurse Triage in an Irish Out-of-hours General Practice Co-Operative.

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Summary
This summary is machine-generated.

Specially trained triage nurses manage a significant portion of out-of-hours primary care contacts. This highlights their vital role in providing safe medical advice and planning future healthcare services.

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Area of Science:

  • Primary Health Care
  • Nursing Practice
  • Emergency Medicine

Background:

  • Out-of-hours general practitioner (GP) co-operatives are essential for urgent primary care.
  • Specially trained triage nurses are integral to the efficient functioning of these services.

Purpose of the Study:

  • To determine the proportion of patient contacts managed by triage nurses in an out-of-hours GP co-operative in Ireland.
  • To analyze the role of nurse telephone triage in managing urgent primary care needs.

Main Methods:

  • Retrospective, descriptive analysis of contact data from Shannondoc, an out-of-hours primary care co-operative.
  • Examination of 110,039 patient contacts recorded in 2013.

Main Results:

  • Nurses managed 19,147 (17.4%) of all patient contacts.
  • Nurse telephone triage alone accounted for 14.2% of total contacts.
  • Children under six years comprised 24% of nurse-managed cases.

Conclusions:

  • Triage nurses play a critical role in delivering safe medical advice via telephone.
  • Findings have implications for the specialized training of triage nurses.
  • The study informs future planning of urgent out-of-hours primary care services.