Patient experience and overall satisfaction after emergency abdominal surgery

Area of Science:

• Healthcare Management
• Surgical Outcomes
• Patient Experience Research

Background:

• Patient experience is increasingly recognized as crucial in healthcare.
• Limited understanding exists regarding patient experience in emergency abdominal surgery.
• This study aimed to quantify the link between patient experience and overall satisfaction.

Purpose of the Study:

• To investigate factors influencing patient satisfaction after emergency abdominal surgery.
• To identify key elements of patient experience that correlate with higher satisfaction scores.

Main Methods:

• Collected data on patient demographics, surgical procedures, and 30-day outcomes.
• Utilized validated Patient Reported Experience Measures (PREMs) questionnaires.
• Employed multivariable regression analysis to identify independent predictors of satisfaction.

Main Results:

• Sufficient information on treatment and surgical risks/benefits significantly increased satisfaction.
• Absence of nighttime noise and confidence/trust in nurses were strong positive predictors.
• Multivariable analysis showed high explanatory power (R² = 0.71).

Conclusions:

• Effective communication and information transfer are key drivers of patient satisfaction.
• Building confidence and trust in the clinical team is vital for positive patient experiences.
• Improving the ward environment, specifically reducing nighttime noise, can enhance overall satisfaction in emergency surgical care.