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A Novel Use of Peer Coaching to Teach Primary Palliative Care Skills: Coaching Consultation
Juliet Jacobsen1, Corinne Alexander Cole1, Bethany-Rose Daubman1
1Division of Palliative Care and Geriatrics, Massachusetts General Hospital, Harvard Medical School, Boston.
Background:
We aim to address palliative care workforce shortages by teaching clinicians how to provide primary palliative care through peer coaching.
Intervention:
We offered peer coaching to internal medicine residents and hospitalists (attendings, nurse practioners, and physician assistants).
Measures:
An audit of peer coaching encounters and coachee feedback to better understand the applicability of peer coaching in the inpatient setting to teach primary palliative care.
Outcomes:
Residents and hospitalist attendings participated in peer coaching for a broad range of palliative care-related questions about pain and symptom management (44%), communication (34%), and hospice (22%). Clinicians billed for 68% of encounters using a time-based billing model. Content analysis of coachee feedback identified that the most useful elements of coaching are easy access to expertise, tailored teaching, and being in partnership.
Conclusion/Lessons Learned:
Peer coaching can be provided in the inpatient setting to teach primary palliative care and potentially extend the palliative care work force.
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