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The REDE Model of Healthcare Communication: Optimizing Relationship as a Therapeutic Agent
Amy K Windover1, Adrienne Boissy2, Thomas W Rice3
1Office of Patient Experience, Cleveland Clinic Lerner College of Medicine of Case Western Reserve University, The Cleveland Clinic, Cleveland, U.S.A.
Journal of Patient Experience
|July 21, 2017
Summary
The REDE model enhances healthcare communication by focusing on genuine patient-provider relationships. This framework uses specific skills to build connections, benefiting both patients and clinicians.
Area of Science:
- Healthcare Communication
- Medical Education
- Psychology
Background:
- Effective communication is crucial in healthcare.
- Building strong patient-provider relationships is therapeutically beneficial.
- Existing communication models may not fully address relationship dynamics.
Observation:
- The REDE model is a conceptual framework for teaching relationship-centered communication.
- It emphasizes genuine relationships as a therapeutic agent.
- The model is structured around three phases: Relationship Establishment, Development, and Engagement (REDE).
Findings:
- The REDE model provides a structured approach to communication skills.
- Application of the REDE model can optimize personal connections between patients and providers.
- This framework has the potential to positively influence patient and provider experiences.
Implications:
- The REDE model offers a novel pedagogical tool for healthcare professionals.
- Implementing this model may improve patient satisfaction and adherence.
- It could foster more empathetic and effective healthcare interactions.
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